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  • 1. Which shipping carriers do you ship with?
    All orders are shipped with the company DAO and are delivered via services DAO Parcelshop.
  • 1. Which shipping carriers do you ship with?
    All orders are shipped with the company DAO and are delivered via services DAO Parcelshop.
  • 2. How long before I receive my order?
    Delivery takes approx. 2-4 workdays. You will receive an email with your order confirmation as soon as you place your order and an email when your order is shipped. During the more busy seasons such as Christmas and Black Friday orders can take extra time to be delivered.
  • 2. How long before I receive my order?
    Delivery takes approx. 2-4 workdays. You will receive an email with your order confirmation as soon as you place your order and an email when your order is shipped. During the more busy seasons such as Christmas and Black Friday orders can take extra time to be delivered.
  • 4. How do I change or cancel my order?
    If you want to change or cancel your order after you have placed it, you need to contact col@colines.dk. Our customer support will cancel your order. Your order will also be canceled if you wish to change to another size. Remember to write your name and order number in your email when contacting us. To change your order, you then must make a new order on our website with the correct style and size. We aim to pack your order right after it is placed as we strive to deliver all shipments as quickly as possible. Therefore, we can not guarantee that we can stop the order from being shipped
  • 4. How do I change or cancel my order?
    If you want to change or cancel your order after you have placed it, you need to contact col@colines.dk. Our customer support will cancel your order. Your order will also be canceled if you wish to change to another size. Remember to write your name and order number in your email when contacting us. To change your order, you then must make a new order on our website with the correct style and size. We aim to pack your order right after it is placed as we strive to deliver all shipments as quickly as possible. Therefore, we can not guarantee that we can stop the order from being shipped
  • 5. I didn’t make it to pick up my package in the parcel shop within the 10 days?
    It is your responsibility to pick up your package within 10 days, as parcel shops only have limited space and cannot store packages for an extended period. When a package is not picked up from the parcel shop, it is sent back to our warehouse. It is your responsibility to contact us at col@colines.dk to arrange for your order to be shipped once again
  • 5. I didn’t make it to pick up my package in the parcel shop within the 10 days?
    It is your responsibility to pick up your package within 10 days, as parcel shops only have limited space and cannot store packages for an extended period. When a package is not picked up from the parcel shop, it is sent back to our warehouse. It is your responsibility to contact us at col@colines.dk to arrange for your order to be shipped once again
  • 1. How do I exchange my purchase?
    If you want to exchange your product/s for another size, style, or color, please place a new order and contact us at col@colines.dk.
  • 1. How do I exchange my purchase?
    If you want to exchange your product/s for another size, style, or color, please place a new order and contact us at col@colines.dk.
  • 3. When do I receive my refund?
    When our warehouse has received your package the amount will be credited back to the same bank account/card that was used to purchase the order. Returned items/products must be in the same condition and quantity as it/they were when first received. Also, the item/s must not have been used, all original tags must be intact and the parcel must be received in the original packaging. It is not possible to transfer your refund back to another account that is not connected to the card used when purchasing on the website.
  • 3. When do I receive my refund?
    When our warehouse has received your package the amount will be credited back to the same bank account/card that was used to purchase the order. Returned items/products must be in the same condition and quantity as it/they were when first received. Also, the item/s must not have been used, all original tags must be intact and the parcel must be received in the original packaging. It is not possible to transfer your refund back to another account that is not connected to the card used when purchasing on the website.
  • 4. What should I do if i have received the wrong or defective items?
    If the item is defect or you have not received what you have purchased, you must contact our customer support at support@blshafnia.com Remember to include your name and order number in the email, and we will contact you as soon as possible with a proposal for a solution. We pay for the freight back and forward when we make mistakes. For more information about your warranty, please check out our Terms and conditions
  • 4. What should I do if i have received the wrong or defective items?
    If the item is defect or you have not received what you have purchased, you must contact our customer support at support@blshafnia.com Remember to include your name and order number in the email, and we will contact you as soon as possible with a proposal for a solution. We pay for the freight back and forward when we make mistakes. For more information about your warranty, please check out our Terms and conditions
  • 6. Is it possible for me to return/exchange my purchase made on colines.dk in a physical?
    No – It is not possible to return/exchange an item purchased on our website. Items purchased online on our webshop have to be returned to our warehouse.
  • 6. Is it possible for me to return/exchange my purchase made on colines.dk in a physical?
    No – It is not possible to return/exchange an item purchased on our website. Items purchased online on our webshop have to be returned to our warehouse.
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